Shipping policy
in-store pick-up:
Live near one of our Philly locations? Pick up your order for FREE anytime we're open! Please wait for the "ready for pick up" notification before stopping by and have your order number handy.
picking up oversized items:
- Furniture pieces may not fit in your vehicle. Please call ahead for carton dimensions.
- Bring tie-down straps, blankets, and weather protection.
- We are happy to help load items into your vehicle.
- We cannot help with tying items to roof racks or cargo tops.
- We are not responsible for making sure items are safely secured.
- We are not responsible for damage caused during transport.
shipping information:
Most orders ship within 1-3 business days.
We offer $6.95 flat rate shipping on orders under $75. Eligible $75+ orders ship FREE nationwide. Exclusions apply to oversized items, gently used items, custom orders, and freight shipments.
additional shipping details:
- Orders are proudly packed with recycled materials.
- Orders ship complete when possible, but may ship from separate stores.
- Some items may ship directly from the manufacturer.
- Some oversized or specialty items may have specific shipping rates listed on the product page.
- If there's an inventory issue, we will ask if you'd like to cancel, modify, or wait.
- We do not ship large gently used gear.
local delivery:
Local delivery is available on select items for an additional fee. We will deliver through a first floor entryway only. Stair carries, assembly, and packaging removal are not included.
Please refer to our Refund Policy for more information on how returns are handled.
